Therapeutic Art for Positive Wellness

Last Updated: 5 June 2026

Therapeutic Art for Positive Wellness ("we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, services, art classes, workshops, therapeutic art sessions, online programs, community activities, events, and business operations.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our services and operate our business.

The information we may collect includes:

• Full name

• Email address

• Phone number

• Postal address

• Parent or guardian details

• Emergency contact details

• Participant information relevant to enrolment and service delivery

• NDIS-related information voluntarily provided by participants or their representatives

• Payment and billing information

• Photographs, videos, artwork images, testimonials, and feedback

• Information submitted through enquiry forms, registrations, bookings, surveys, and correspondence

We may also automatically collect information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Cookies and analytics information

2. How We Collect Information

We may collect personal information when you:

• Visit our website

• Complete an online enquiry form

• Register for classes, workshops, events, or sessions

• Subscribe to newsletters or marketing communications

• Participate in programs, online sessions, or community activities

• Contact us via email, telephone, social media, or messaging platforms

• Provide feedback, testimonials, photographs, videos, or other content

3. Purpose of Collection

We collect and use personal information to:

• Deliver art classes, workshops, therapeutic art sessions, and related services

• Process registrations, bookings, and enquiries

• Communicate with participants, families, and carers

• Issue invoices and manage payments

• Maintain client and participant records

• Improve our services and programs

• Comply with legal obligations

• Provide customer support

• Promote our services where appropriate consent has been provided

4. Marketing Communications

With your consent, we may send newsletters, event updates, promotions, special offers, and other marketing communications.

You may opt out at any time by:

• Clicking the unsubscribe link in emails; or

• Contacting us directly.

Opting out of marketing communications will not affect essential service-related communications.

5. Photography, Video and Media

Photographs, videos, audio recordings, artwork images, and testimonials may be collected during participation in our services, workshops, events, classes, community programs, and online activities where appropriate consent has been provided.

Media may be used for:

• Educational purposes

• Reporting and community engagement

• Marketing and promotional activities

• Website and social media content

• Printed and digital publications

Participants or parents/guardians may withdraw future media consent by contacting us in writing. Withdrawal cannot apply to materials already published or distributed.

6. Disclosure of Personal Information

We may disclose personal information to:

• Service providers assisting us with website hosting, payment processing, email communications, customer management systems, booking systems, and administration

• Professional advisers, insurers, accountants, legal representatives, or auditors where necessary

• Government agencies, regulatory authorities, or law enforcement agencies where required or authorised by law

We do not sell, rent, or trade personal information to third parties.

7. Use of HubSpot

Therapeutic Art for Positive Wellness uses HubSpot, a customer relationship management (CRM) platform, to manage enquiries, registrations, client communications, bookings, marketing activities, and business records.

When you submit information through our website, forms, registrations, bookings, newsletters, social media enquiries, or other communication channels, your personal information may be stored and processed through HubSpot's systems.

This information may include:

• Name

• Email address

• Telephone number

• Registration and booking information

• Service enquiries

• Communication history

• Marketing preferences

HubSpot maintains security measures designed to protect personal information and assists us in managing client relationships and communications efficiently.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Password-protected systems

• Secure electronic storage

• Restricted access to personal information

• Secure cloud-based software and service providers

• Regular monitoring and updating of security practices

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Overseas Disclosure

Some third-party service providers used by Therapeutic Art for Positive Wellness, including HubSpot, website hosting providers, email marketing services, cloud storage providers, video conferencing platforms, and social media platforms, may store or process personal information outside Australia.

By providing your personal information, you acknowledge that information may be transferred to and processed in countries where these providers operate. We take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations.

10. Access and Correction

You may request access to personal information we hold about you and request correction of inaccurate, incomplete, or outdated information.

Requests should be made using the contact details below.

11. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality

• Understand visitor behaviour

• Measure website performance

• Enhance user experience

• Improve marketing and service delivery

You may choose to disable cookies through your browser settings, although some website features may not function correctly.

12. Complaints

If you believe your privacy has been breached or have concerns regarding our handling of personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

Therapeutic Art for Positive Wellness

📧 therapeuticartsession@gmail.com

📞 0406 142 538

🌐 www.therapeuticart.biz

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, services, or business practices.

Any updated version will be published on our website and will take effect from the date of publication.

By using our website, submitting information, or participating in our services, you acknowledge that you have read and understood this Privacy Policy.