Therapeutic Art for Positive Wellness
Last Updated: 30 September 2026
Therapeutic Art for Positive Wellness (“we”, “our”, “us”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our website and services, including individual sessions, therapeutic art services, workshops, community and disability programs, aged-care programs, online services, events and other business activities.
Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services and operate our business, including:
* Name and contact details, such as email address, telephone number and postal address
* Parent, guardian, carer or support-person details where relevant
* Emergency contact information
* Booking, registration and attendance information
* Information relevant to providing or adapting a service to individual needs
* NDIS or funding-related information voluntarily provided by you, your representative or support provider
* Billing, invoice and payment information
* Communications, enquiries and correspondence with us
* Feedback and testimonials
* Photographs, videos, audio recordings or images of artwork where appropriate consent has been provided
Depending on the service you receive, you may choose to provide information relating to your wellbeing, disability, health, emotional experiences or other personal circumstances. Some of this information may constitute sensitive or health information under Australian privacy law.
Where required, we will seek appropriate consent before collecting sensitive information.
We aim to collect only information that is reasonably necessary for the relevant service or business purpose.
Our website and technology providers may also automatically collect technical information such as IP address, browser type, device information, operating system, cookies and website usage information.
2.How We Collect Personal Information
We may collect personal information when you:
* Visit or use our website
* Complete an enquiry, contact or registration form
* Make a booking or purchase
* Register for a workshop, event, program or individual session
* Participate in an online or in-person service
* Communicate with us by email, telephone, social media or messaging platform
* Subscribe to our communications
* Provide feedback or a testimonial
* Voluntarily provide photographs, videos, artwork or other content
Where appropriate, information may also be provided by a parent, guardian, carer, support coordinator, plan manager, organisation or authorised representative.
3. How We Use Personal Information
We may use personal information to:
* Provide and personalise our services
* Manage bookings, registrations and enquiries
* Communicate with clients, participants, parents, guardians, carers and authorised representatives
* Provide therapeutic art, wellbeing, community, disability and aged-care services
* Administer workshops, events and online programs
* Issue invoices and process payments
* Maintain appropriate business and participant records
* Respond to enquiries and provide customer support
* Improve our website, services and programs
* Manage our professional, insurance and legal obligations
* Communicate information about our services where permitted
* Comply with applicable laws and regulatory requirements
We will not use sensitive information for unrelated marketing purposes without appropriate consent or another lawful basis.
4. Children and Young People
Some of our services may involve children and young people.
Where appropriate, personal information relating to a child or young person may be collected from or with the involvement of a parent or legal guardian.
We take particular care when handling information relating to children and young people and seek appropriate parent or guardian consent for matters such as participation, photography, video recording or promotional use where required.
5. Marketing Communications
With your consent or where otherwise permitted by law, we may send information about workshops, events, services, programs, newsletters, promotions and other updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing booking, session, payment or service.
6. Photography, Video, Artwork and Testimonials
We may photograph or record workshops, events, programs or other activities only where appropriate permission or consent has been obtained.
With appropriate consent, photographs, videos, audio recordings, artwork images, testimonials or other approved content may be used for purposes including:
* Our website
* Social media
* Educational materials
* Community engagement
* Reports
* Printed or digital promotional materials
* Marketing our services
Consent for future use may be withdrawn by contacting us in writing.
Withdrawal will apply to future use where reasonably practicable but may not be possible for material that has already been lawfully published, printed, distributed or otherwise made public.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
* Technology and website service providers
* Booking, CRM and communication platforms
* Payment and invoicing providers
* Cloud storage and administration providers
* Professional advisers, accountants, insurers or legal representatives
* Contractors or service providers assisting us in delivering or administering services
* Government agencies, regulators, emergency services or law-enforcement authorities where required or authorised by law
We do not sell, rent or trade personal information to third parties.
8. HubSpot and Other Technology Providers
Therapeutic Art for Positive Wellness may use HubSpot and other digital platforms to help manage enquiries, registrations, communications, bookings, client relationships and marketing activities.
Information processed through these systems may include:
* Name
* Email address
* Telephone number
* Enquiry information
* Registration or booking details
* Communication history
* Communication and marketing preferences
We may also use website hosting, cloud storage, payment, email, video-conferencing, analytics and social-media platforms as part of operating our business.
These providers maintain their own privacy and security practices and may process information in Australia or overseas.
9. Overseas Disclosure
Some third-party service providers used by Therapeutic Art for Positive Wellness, including HubSpot, website hosting providers, email marketing services, cloud storage providers, video conferencing platforms, and social media platforms, may store or process personal information outside Australia.
By providing your personal information, you acknowledge that information may be transferred to and processed in countries where these providers operate. We take reasonable steps to ensure personal information is handled in accordance with applicable privacy obligations.
10. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the information and system involved, these measures may include:
* Password-protected systems
* Access controls
* Secure electronic and cloud-based storage
* Limiting access to information where appropriate
* Maintaining and reviewing our technology and security practices
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business and professional requirements, or as required by applicable law, insurance requirements or other legal obligations.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where appropriate and legally permitted.
12. Data Breaches
If a data breach involving personal information occurs, we will assess and respond to the incident in accordance with applicable Australian privacy requirements.
Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.
13. Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to personal information.
Certain exceptions may apply where permitted by law.
14. Cookies and Website Analytics
Our website may use cookies, analytics technologies and similar tools to:
* Operate and improve website functionality
* Understand how visitors use our website
* Measure website performance
* Improve user experience
* Understand the effectiveness of our communications and marketing
You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
15. Privacy Complaints
If you have a question or concern about how we handle personal information, please contact us in writing.
We will consider your concern and aim to respond within a reasonable timeframe.
If your complaint is not resolved satisfactorily and the Privacy Act 1988 (Cth) applies, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).
16. Contact Us
Therapeutic Art for Positive Wellness
Newcastle, NSW, Australia
📧 therapeuticartsession@gmail.com
📞 0498 975 202
🌐 www.therapeuticart.biz
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on our website with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
By using our website or providing personal information to us, you acknowledge that you have had an opportunity to read this Privacy Policy.